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Driving HR transformation across a nationwide automotive network
Discover how Jardine Motors Group transformed HR and payroll operations with SAP SuccessFactors and EPI-USE.
This success story highlights the shift from manual, disconnected processes to a streamlined, digital HR ecosystem that improves efficiency, compliance, and employee experience.
Meet Jardine Motors Group
Jardine Motors Group is one of the UK’s leading automotive retailers, representing 20 car manufacturers across 70 locations. With more than 3,600 colleagues and a strong reputation for service excellence, Jardine Motors needed an HR platform that could keep pace with its growth and deliver a better experience for employees and managers alike.
Why Change Was Needed
Before partnering with EPI-USE and SAP SuccessFactors, Jardine Motors faced significant challenges:
- Outdated, manual HR and payroll processes
- Payroll system unable to handle workforce scale, causing monthly bottlenecks
- HR and payroll systems operating in silos, leading to errors and inefficiencies
- High error rates in recruitment, onboarding, and payroll
- Paper-heavy onboarding packs that hindered engagement
- Limited visibility and control over workforce data
These issues created compliance risks, slowed recruitment, and negatively impacted employee experience. Jardine Motors needed a unified solution to streamline processes, improve governance, and support its people strategy.
Strategic Partnership and Implementation
Jardine Motors partnered with EPI-USE to implement SAP SuccessFactors, creating an end-to-end digital HR platform that spans the entire colleague lifecycle from recruitment to exit. Key elements included:
- Employee Central as the single source of truth for workforce data
- Integrated HR and payroll processes for accuracy and efficiency
- Digitised recruitment and onboarding workflows to replace paper packs
- Enhanced compliance and governance through automated processes
- Mobile-enabled access for managers and employees
EPI-USE provided expert guidance throughout the implementation, ensuring flexibility, responsiveness, and a true partnership approach.
Impact and Outcomes
The transformation delivered measurable benefits across the organisation:
- £350,000 in headcount savings
- 80% reduction in error rates across recruitment, onboarding, and payroll
- Cost per hire reduced by over one-third, critical for managing 100+ monthly vacancies
- Faster recruitment and onboarding processes, improving time-to-hire
- Greater transparency and insight into workforce data for managers and HR teams
- Improved compliance and governance across all HR functions
Life after SuccessFactors has been “hugely enlightening” for Jardine Motors, enabling better control, streamlined processes, and a significantly improved colleague experience.
What The Jardine Motors Group Says
Life before and life after SuccessFactors has been hugely enlightening for the team and the business. We’ve achieved the cost-saving benefits we set out to do, and now have a system that takes our colleague lifecycle from recruitment to exit. It gives us greater transparency, far better insight, and really enhances our colleague experience.
What we liked about EPI-USE was that they really listened. They were willing for us to challenge them, and likewise, they challenged us. It was a true partnership, and we still have that relationship today.
Final Thoughts
Jardine Motors Group’s HR transformation demonstrates how the right technology and the right partner can deliver operational efficiency, compliance, and a people-first experience at scale. By embracing SAP SuccessFactors and working closely with EPI-USE, Jardine Motors has built a future-ready HR ecosystem that supports growth, agility, and employee engagement across its nationwide network.
- Visit: https://epiuse.com.au
- Email: info@epiuse.com
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Discover how EPI-USE can help your organisation achieve similar results with SAP SuccessFactors.