WalkMe is a Digital adoption platform (DAP) that helps employees navigate complex enterprise software with AI-powered, real-time guidance, making technology easier to adopt and processes more efficient. Backed by EPI-USE ANZ’s expertise, businesses in the APAC region can adopt SAP and other critical systems faster, with fewer errors and better compliance.
Help employees learn as they work, reducing training time, lowering resistance to change, and making new technologies easier to adopt.
Automate complex processes and guide users to complete tasks right the first time to reduce errors, lower IT burden, and improve compliance and productivity.
Gain real-time visibility into where users struggle across advanced workflows, so you can fix bottlenecks, improve processes, and drive higher adoption rates.
Deliver seamless, on-demand guidance across web, desktop, and mobile to support employees at every level, exactly when and where they need it.
Real-time, In-flow Guidance & AI Assistance
Step-by-step support, right when users need it:
WalkMe overlays real-time, intuitive guidance directly inside enterprise systems like SAP and Workforce Software. It helps employees complete critical processes like payroll, hiring, or benefits enrollment without stopping for external training. AI-powered chatbots and tooltips offer instant answers and "next step" prompts, reducing errors and frustration
Process Automation & Workflow Acceleration
Automate repetitive tasks and move work forward faster:
WalkMe automates common HR and payroll workflows from onboarding to payroll updates, cutting down manual effort and reducing delays. Triggered by user actions or specific fields, these automations help HR and Payroll teams stay compliant and efficient. Real-time validation ensures employees complete tasks correctly the first time, avoiding costly mistakes.
Data-driven Insights & User Analytics
See exactly where users get stuck and improve adoption:
WalkMe’s real-time analytics highlight where employees struggle with critical processes like onboarding, leave requests, or payroll submissions. By identifying bottlenecks and friction points, HR and IT teams can improve workflows, reduce errors, and drive higher adoption of enterprise tools to ensure better business outcomes.
Personalised Learning Paths & Self-service Tools
Training and guidance tailored to every role:
WalkMe lets you create role-specific learning paths and in-app training for HR, Payroll teams, and employees so they only see what’s relevant to them. From interactive walkthroughs to self-service help for timesheets and leave requests, WalkMe builds user confidence without overwhelming them. Embedded search and help tools make getting support easy and fast.
Cross-platform, Omnichannel Support
Consistent help across every app, device and workflow:
Whether your people use SAP Fiori, mobile, web, or desktop apps, WalkMe provides the same on-demand guidance everywhere. This consistent, cross-platform support makes it easier to adopt and use enterprise tools to drive faster onboarding and ongoing efficiency for employees, wherever they work.
Compliance, Auditing & Error Prevention
Keep processes compliant and data accurate:
WalkMe adds a layer of protection over critical workflows by validating entries and preventing common errors before submission. Automated audit trails ensure compliance for SAP HR/Payroll transactions like employee separations or benefit changes. By preventing mistakes before they happen and tracking user actions, WalkMe helps organisations maintain data integrity and meet regulatory requirements.
Empower your workforce by simplifying enterprise systems and business tools. With EPI-USE ANZ’s local expertise and proven solutions, WalkMe drives software adoption at scale, turning digital friction into fluency.
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